We understand that sometimes plans change or issues may arise. While we do our best to ensure every order reaches you perfectly, certain products may be eligible for return under the conditions outlined below.
To maintain hygiene, quality, and personalization standards, the following items are generally not eligible for return:
Personalized or customized gifts
Gift boxes created specifically on request
Items marked as non-returnable on the product page
Products damaged due to misuse or mishandling after delivery
These limitations help us preserve quality for all customers.
Return pickup availability depends on location and courier serviceability
In some cases, customers may be requested to self-ship the item
Products must be unused, securely packed, and returned in original condition
Giftory reserves the right to reject returns that do not meet these conditions.
Where applicable, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
Replacement decisions are made with the intention of offering the fastest and most satisfactory resolution.
If you have not received your refund within the communicated timeline:
Please check with your bank or payment provider first
Then contact our support team for assistance
We’re always here to help resolve concerns promptly.
Giftory may update this Return & Refund Policy from time to time to reflect changes in operations or legal requirements. Updates will be effective immediately upon publication on this page.
Returns may be accepted if:
The product received is damaged or defective
An incorrect item was delivered
The product is missing essential components
Requests must be raised within 48 hours of delivery, along with clear images or videos for verification.
To initiate a return:
Contact our support team within the eligible timeframe
Share order details along with supporting images or videos
Our team will review the request and guide you through the next steps
Once approved, return instructions will be shared clearly.
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method
Refund timelines may vary depending on the payment provider
Shipping charges, if applicable, are non-refundable unless the issue occurred from our side
You will be notified once the refund is initiated.
Orders can be cancelled before dispatch
Once shipped, cancellations may not be possible
Customized or personalized orders cannot be cancelled once processing begins
Cancellation eligibility will be confirmed by our support team.
Every order at Giftory goes through careful quality checks before dispatch. Our return policy exists to support genuine issues while maintaining fairness across all customers.
If you have any questions or need assistance regarding returns or refunds, please reach out to us:
Email: support@giftory.in
Website: Giftory
